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Returns and Refunds Policy
Hopefully you won’t need to return an item, however if you do, we’d like to make the process as simple as possible. By following the guidelines below you can help us to help you when a product is not what you expected or is faulty.
If you have any questions or require any further help on returns and refunds please contact:
Seeland Jung USA LLC 929-343-6724 or 702-344-6214
1 For goods purchased online via our website:
For all returns please obtain a Goods Return Number (GRN) by submitting following information:
Customer Name:
Account Number:
Delivery Order Number / Invoice Number:
Date of Purchase:
Product Number:
Quantity:
Reason for return
Please specify: Would you like a Refund Replacement Retained credit on account
to info@seelandjungusa.com
Seeland Jung USA LLC will provide a Good Returns Note (GRN) which must be sent back with the returned goods.
Seeland Jung USA LLC will be unable to process any returns unless the goods are accompanied by a returns note.
We reserve the right to charge a handling charge, usually 25%.
Once you have your returns note, send the goods back by post or carrier to:
Seeland Jung USA LLC
451 Crestdale Ln Apt 126
Las Vegas, NV 89144
For your own protection we recommend you send the parcel using a delivery service that insures you for the value of goods and requires a signature for Proof of Delivery (e.g. USPS, UPS, etc. Recorded/Special Delivery).
Your products will be exchanged, repaired, credited or refunded.
2 General Returns Information
2.1 Non-Faulty Goods
Products should be returned in accordance with the relevant instructions for products bought online.
Products must be complete and in their original packaging along with any instruction leaflets.
Products must be returned within 10 days of the delivery date.
We reserve the right to charge a handling charge, usually 25%.
Arrangements will be made to exchange, credit or issue a refund.
2.2 Faulty Goods
Products that are faulty (other than goods which are physically damaged) must be returned as soon as possible after the fault is discovered and must be returned within the applicable warranty period set out in the Seeland Jung USA LLC Conditions of Sale or as otherwise notified to you by Seeland Jung USA LLC.
Any return should be made in accordance with the relevant instructions set out above for products bought online.
The complete product must be returned unless, if agreed by Seeland Jung USA LLC, a specific part maybe returned.
Products returned within the warranty period will be repaired, replaced, credited or a refund will be issued.
2.3 Damaged, Short or Non-Delivered Goods
Any claim for damaged or short delivered items must be made in writing within 24hrs of delivery.
Failure to do so may invalidate any subsequent claim.
If you experience goods which are physically damaged, where a delivery of goods is short or there is non-delivery of goods, please contact and have ready the following information:
Delivery Order Number / Invoice Number
Date of purchase
Product Number
You should notify us of any goods that are defective or fail to correspond with the agreed specification by contacting Seeland Jung USA LLC on +1(929) 343-6724/ +1(702) 344-6214 or email info@SeelandJungUSALLC.co.uk within 10 days of delivery or (where the defect or failure was not apparent on reasonable inspection) within a reasonable time of the defect or failure becoming apparent.
You should notify us in writing of any non-delivery within 10 days of the date on which Seeland Jung USA LLC advises you that the order will be delivered.
We will investigate the issue and refer back to you as soon as possible.
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